
Most companies want structure, but few want rigidity. When I started designing a workflow engine flexible enough to support assessments, issues, action plans, exceptions, vendor reviews, and policy changes, I realized one unavoidable truth: every business wants the freedom to configure a process their way, but they also need enough guardrails to keep approvals consistent and auditable. That tension-flexibility vs. structure, is exactly what a Unified Workflow System must solve.
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